In the Posted Sales Invoices window, select the posted sales invoice that you want to reverse, and then choose the Create Corrective Credit Memo action. To create a sales credit memo from a posted sales invoiceĬhoose the icon, enter Posted Sales Invoices, and the choose the related link. This links the sales credit memo or sales return order to the original sales entry and ensures that the item is valued at the original unit cost.įor more information, see Design Details: Inventory Costing. To assign exact cost reversing manually, you must choose the Appl.-from Item Entry field on any type of return document line, and then select the number of the original sales entry. Requires that the Exact Cost Reversing Mandatory check box is selected in the Sales & Receivables Setup window.
For more information, see the "To create a sales return order, and related sales credit memo, for on one or more a posted sales invoices" section.Ĭopy Document function in the Sales Credit Memo and Sales Return Order windowsĬopies both the header and lines of one posted document to be reversed. Get Posted Document Lines to Reverse function in the Sales Return Order windowĬopies lines of one or more posted documents to be reversed into the sales return order. Two functions exist to assign exact cost reversing automatically. This is referred to as exact cost reversing. To preserve correct inventory valuation, you typically want to put returned items back in inventory at the unit cost that they were sold at, not at their current unit cost. The credit memo posting will also revert any item charges that were assigned to the posted document, so that the item’s value entries are the same as before the item charge was assigned. You can send the posted sales credit memo to the customer to confirm the return or cancellation and communicate that the related value will be reimbursed, for example when the items are returned. In addition to the original posted sales invoice, you can apply the sales credit memo or sales return order to other sales documents, for example another posted sales invoice because the customer is also returning items delivered with that invoice. For more information, see Making Payments.
When you post the sales credit memo or sales return order, the sales documents that are affected by the change are reversed and a refund payment can be created for the customer.
In that case, you must edit information on the lines on the sales credit memo or sales return order. For more information, see the "To create a sales return order based on one or more a posted sales documents" section.Ī return or reimbursement may relate to only some of the items or services on the original sales invoice. A sales return order automatically issues the related sales credit memo and other return-related documents, such as a replacement sales order, if needed. If you need more control of the sales return process, such as warehouse documents for the item handling or better overview when receiving items from multiple sales documents with one sales return, then you can create sales return orders. To include the correct sales invoice information, you can create the sales credit memo directly from the posted sales invoice or you can create a new sales credit memo with copied invoice information. If a customer wants to return items or be reimbursed for items or services that you have sold and received payment for, you must create and post a sales credit memo that specifies the requested change.
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